Support

Find answers to common questions or reach out to our team.

Contact Us

Email us at support@storyretriever.com — we typically respond within one business day.

What is StoryRetriever?: StoryRetriever is a tool for creating visual social narratives — illustrated stories that prepare children with autism, developmental delays, or communication challenges for upcoming situations or teach social skills.
How do I create my first story?: Tap the + button on your dashboard, start a new story, and follow the prompts.
What is a visual social narrative?: A short illustrated story with pictures and text that helps children understand and prepare for real-world situations.

What is included in the free plan?: One created story, one received story, one communication board, one child profile, and offline access. See the pricing page for the full plan details.
How do I upgrade my plan?: Go to Settings → Subscription to view plan options and pricing.
I have a beta access code — how do I use it?: Go to Settings → Subscription, scroll to the Promo Code section, and enter your code.

How do I share a story with a family?: Open the story, tap the Share button, and enter the family's email or connection code.
How do I connect with a professional?: Go to Settings → Connections → Connect with a Professional.
What is the difference between view and edit permissions?: View allows reading the story only. Edit allows the recipient to make changes to the story content.

How do I duplicate a story?: Open the story editor, tap the ··· menu, and select Duplicate Story.

Does StoryRetriever work offline?: Yes. Download stories in Settings → General → Offline Storage to access them without an internet connection.
How do I download a story for offline use?: Open the story and tap the download icon, or manage downloads in Settings → General → Offline Storage.