Delete Your Account

How to Delete Your Account

You can delete your StoryRetriever account directly from the app:

1. Open StoryRetriever and log in to your account.
2. Tap your profile icon or go to Settings.
3. Scroll down and tap “Delete Account”.
4. Confirm the deletion when prompted.

Your account and all associated data will be permanently deleted within 30 days of your request.

Request Deletion by Email

If you are unable to access the app, you can request account deletion by emailing us at support@storyretriever.com with the subject line “Account Deletion Request.” Please include the email address associated with your account so we can verify your identity.

We will process your request and confirm deletion within 30 days.

What Data Is Deleted

When you delete your account, the following data is permanently removed:

• Account information — email address, display name, profile settings
• Stories — all stories you created, including text, images, and page layouts
• Voice recordings — all uploaded audio files
• Child profiles — names, birthdays, and profile photos
• Sharing connections — all links between your account and other users
• Uploaded files — all images and media stored in your account

What May Be Retained

• Payment records — subscription and billing history managed by Stripe, Apple, or Google may be retained by those providers as required by tax law (typically up to 7 years). StoryRetriever does not store your credit card or bank details.
• Anonymized, aggregated data — data that can no longer be linked to you may be retained for service improvement.

Deletion Timeline

Account deletion is processed within 30 days of your request. During this period your account is deactivated and inaccessible. After 30 days, all data described above is permanently and irreversibly removed from our systems.

Questions?

If you have questions about account deletion or your data, contact us:

• Email: support@storyretriever.com
• Mailing Address: StoryRetriever LLC, 800 Pontiac Lane, Chanhassen, MN 55317